A few issues has come up with regards to receiving support, so I thought I would address them here. The following tips are designed to allow me to help you in receiving customer support:
If you email support directly (vs. sales), the system is automated. You will get an acknowledgement from unmarked software. If you don't see this acknowledgement, look in your junk mail folder to see if it was filtered out by your email app.
Please make sure you have typed in your email correctly. If you give us a misspelled email, it bounces and we really have no way of contacting you to fix the problem.
Please use the same email address in follow-up responses. If you use a different email address, the system automatically suspends the new message. This can significantly delay any future responses.